If you’ve ever worked with Explorica you know we’re obsessed with feedback, and we ask every one of our trip leaders to complete an evaluation as soon as they return home from their tour. The multi-page evaluation asks teachers to objectively rate all aspects of their tour; it’s information we use to ensure quality (and to immediately correct anything that doesn’t meet our high standards), and to continually improve and expand upon our services (like the ability to prepay tips, which we offer thanks to the suggestion of an Explorica teacher).
These evaluations also ask trip leaders to rate the rest of our services—everything we do before the tour, the helpfulness of our staff, the quality of our materials and more. It’s a comprehensive look at how well we did, from start to finish.
Reviewing the evaluations following our peak spring travel season, we were thrilled to see that our rating had nudged up another digit. We are proud to say that we have scored a 97% satisfaction rating from our trip leaders.
In our fall catalog, Explorica Canada General Manager, David Conklin, provides some insight into what it takes to earn this kind of customer satisfaction:
I am so proud of our Explorica family and the services we provide to Canadian teachers and students. We know our tours are a once-in-a-lifetime adventure for most of our travellers, so we are committed to doing whatever it takes to ensure an incredible experience, each and every time.
For leaders, this experience extends far beyond the tour itself. From the first phone call to the last email, the entire tour process often lasts more than a year. So while delivering an excellent tour is required, we know that the way we treat our leaders before, uring and after the tour is just as critical. We know it’s important to listen intently, making adjustments to continually improve. We know it’s important to be flexible with our itineraries, our payment plans, and anything else our leaders might need, regardless of what the fine print might say. And based on our tour evaluations, our leaders agree: When asked to assess all aspects of the Explorica experience, considering everything from the initial planning stages through the tour itself, our group leaders have given us a glowing 97% satisfaction rating.
I am so thankful for all the commendations we receive, and I know I speak for the entire Explorica team when I say we look forward to serving you. To our many returning leaders, we are honoured to have earned your trust. To our future leaders, we look forward to earning yours.
For students, educational travel is a defining moment in their lives. For leaders, it’s a relationship. And at Explorica, we simply try harder than anyone else to guarantee that it’s a great one.
To our many satisfied tour leaders, we are honored to have earned your trust. To our future tour leaders, we look forward to earning yours.
Let us help you plan your next trip of a lifetime today.